Services

Our main function is claims management, in which we have been dealing with for more than 20 years. We have gained extensive experience, inter alia in bank, insurance, utility, telecommunication and carsharing sectors. We are able to provide solutions to our partners at any procedural stage of the claims management, whether it is in the process of pre-workout, soft collection or hard collection.

Our main function is claims management, in which we have been dealing with for more than 20 years. We have gained extensive experience, inter alia in bank, insurance, utility, telecommunication and carsharing sectors. We are able to provide solutions to our partners at any procedural stage of the claims management, whether it is in the process of pre-workout, soft collection or hard collection. 

Pre-workout includes the procedures performed in order of preventing the clients from falling into arrears, for instance: supervision of the intended application according to the contract; examinations of the fulfilment of the credit goal; monitoring the debtor’s financial situation; investigation of the existence and value change of assurance, provision.

Soft collection means the procedures in the phase from the delay to the termination of contract, which are mainly dealt with phone calls by our call centre, SMS or email.

In the process of hard collection, that is the phase from the termination of contract until the closure of the claims management case, we combine our above-described methods with written (in postal letter) demands of payment – by lawyer in certain cases – and personal visits to the debtors. If needed, we also do investigation to get information on address, phone numbers and company data.

The purpose of our procedures is to get in contact with the debtor and find and applicable payment plan for them. If approved by our partners, we provide the opportunities of payment respite, instalment agreement or rescheduling to our clients.

Our company specialized in purchasing receivables is called Legal Rest Zrt., which was founded and permissioned by MNB (PSZÁF) in 2007. We buy overdue receivables stocks - mainly from banks, telecommunication, and companies of utility services - either regularly for a period defined by a framework agreement, or by individual transactions.  

Our company specialized in purchasing receivables is called Legal Rest Zrt., which was founded and permissioned by MNB (PSZÁF) in 2007. We buy overdue receivables stocks - mainly from banks, telecommunication, and companies of utility services - either regularly for a period defined by a framework agreement, or by individual transactions.  

Our call centre takes an essential part in all our services. Beyond the management of a great deal of incoming and outgoing calls, we can handle our partner’s exaction Call Centre, Web Centre, Contract Centre services, and provide human resources and infrastructure. The wide range of competences of our call centre operators include handling the pre-workout...

Our call centre takes an essential part in all our services. Beyond the management of a great deal of incoming and outgoing calls, we can handle our partner’s exaction Call Centre, Web Centre, Contract Centre services, and provide human resources and infrastructure. The wide range of competences of our call centre operators include handling the pre-workout, soft collection, and hard collection calls. Our SMS system makes it possible to send the required number of messages instantaneously. We have dedicated operators who also deal with telesales – primarily with financial products.

With the help of our national network of personal debt collectors we ensure, that within 24 hours we track down the potential client at their address personally in order to achieve the goal our partner has entrusted us with, be it a customer identification or receivables management assignment...

With the help of our national network of personal debt collectors we ensure, that within 24 hours we track down the potential client at their address personally in order to achieve the goal our partner has entrusted us with, be it a customer identification or receivables management assignment. The documentation of the personal visit is digitalized and handed over to our partner in both digital and printed forms. The acquired information through the process is recorded in our structured database, thus we can provide full digital data service related to the activity.

• client identification and control
• preventive contact in order to prevent termination of contact
• environmental study
• acquisition of restructuring forms and statements, negotiation of alternative solutions
• payment delay, instalment agreement, consideration of rescheduling request
• document delivery
• obtaining commitment statement
• control, supervision and condition survey of assurance property
• data reconciliation, documentation of data changes
• financial advice

If an indebted client doesn’t pay their debt, our lawyers take their case into legal enforcement. We are also at our partner’s disposal if they need legal expertise connected to claims management and in matters requiring mandatory legal representation.

• legal advice
• document editing ...

If an indebted client doesn’t pay their debt, our lawyers take their case into legal enforcement. We are also at our partner’s disposal if they need legal expertise connected to claims management and in matters requiring mandatory legal representation.

• legal advice
• document editing
• representation of our Clients in the following procedures through our law firm:
• involvement in enforcement initiated by a third party
• heritage management in case of deceased client
• bankruptcy and liquidation proceedings
• payment order procedure
• litigation
• court enforcement
• enforcement (restriction-, liquidation-, claim- ) lawsuit

We do identification of clients prior to contracting for financial institutions and compare their personal details with their personal documents. We recommend this service mainly to financial institutions that have a few or no branches, after an offer was made online or by call centre but prior to contracting a new client...

We do identification of clients prior to contracting for financial institutions and compare their personal details with their personal documents. We recommend this service mainly to financial institutions that have a few or no branches, after an offer was made online or by call centre but prior to contracting a new client. With the help of our nation-wide network of personal visitors we assure you even within 24 hours of entrusting us, we can track down the potential client. Visiting the client personally at their address or headquarter we identify and verify the data given by our partner. The documentation made through the process is digitalized and hand it to our partner in both digital and printed forms. The acquired information through the process is recorded in our structured database, thus we can provide full digital data service related to the activity.

The pursuit of our activity is to fulfil the Act LIII of 2017 (Pmt) on the Prevention and Combating of Money Laundering and Terrorist Financing.