State of the art IT solutions to support the procedures are essential for successful claim management. The owners and leaders of the group attribute crucial importance to having a cost effective IT background that increases the speed of the services while rendering them transparent and up-to-date.
Components of our IT background:
- Our online registry is an internally developed state of the art intranet/internet application that can be used from anywhere with the right authorisation, internet access and a standard browser. This system controls our call center, SMS center and field agent network
- Our telephone system is an internet-based hosted call center that enables us to multiply our call center staff for short terms within a few days benefiting from our adaptable HR database.
- Due to our SMS system we can immediately send text messages in the desired quantity.
- If needed, we can maintain PDA based communication with our field agents on the go.